All your chat conversations are stored in our database. You can check all the records or search for a particular chat record on your Comm100 account control panel.
Video description here.
Step by Step Instructions
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Log into your Comm100 account.
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Go to History. Under Chats, you will see a list of records.
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To view the detailed chat transcript, you can choose a certain record and then click the Details icon.
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You have the option to filter the transcripts by Time, Department, Agents, Wrap-up Category and Keywords used in the transcripts. You can also use Keywords to easily locate a specific chat transcript. You can use visitor name, visitor email, pre-chat custom field info, post-chat custom field info, custom variable, wrap-up custom field and words used in chat content.
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Under the Advanced option, there are more filters to choose from.
