Introduction
You can use a third-party Chatbot, and manage its deployment using Comm100. You can integrate it using Webhooks and deploy it over Live Chat and social messaging channels.
Using a third-party Chatbot
To use a third-party Chatbot, follow these steps:
- Create the Chatbot:
- Login to your Comm100 account.
- In the top navigation bar, click the Bot tab.
- From the left menu, go to AI Chatbots > Bots.
- In the Bots page, click New Bot.
A New Bot pop-up displays. - From the Bot Engine drop-down list, select Third-Party Bot.
- Enter the bot name.
- Enter the Webhook target URL.
- Click OK.
- Configure Chatbot settings:
- In the bot list area, click the Pencil icon against the newly-created bot.
A page refreshes to the AI Chatbot > Settings page. - Update bot name.
- Select supporting channels.
- Upload a new avatar.
- Update the Webhook target URL.
- Click Save Changes.
- In the bot list area, click the Pencil icon against the newly-created bot.
- Enable the Chatbot for different channels. Link the bot to any Live Chat campaign or configure it for social messaging channels from the Ticketing & Messaging tab.
How does the third-party Chatbot work?
Comm100 sends information for the following events via Webhooks:
- Chat joined
- Questions asked
- Intents clicked
- Location shared
- Form submitted
The third-party Chatbot then processes the data using its bot engine and sends a response to Comm100. An answer displays as a response to your visitors. The data format type of the request and response is JSON.
To know more about the request and response data format, and related objects, see Third-Party Bot Connection Guide.