With the Custom Field feature of Comm100 Ticket, you can create additional fields that help give context to a ticket. Custom fields can be also used to create Auto Updates and Auto Follow-ups.

These are the types of custom fields available: Text, Text area, Email, URL, Data, Integer, Float, Operator, Radio, Checkbox, Dropdown List, and Checkbox List, and more.

Step by Step Instructions

1. Log in to Comm100 Control Panel.
2. From the left navigation menu, go to Ticketing & Messaging > Settings > Fields & Mappings.
3. On the Fields & Mappings page, click New Field.
   
4. Select a data type as per your need. 
   
5. Provide field details, such as name, length, Help text, or value required. The following example is a Dropdown list type field.
   
6. Click Save to complete the custom field configuration.
   Now when you go to your Tickets & Messaging tab on the Agent Console. You will find a custom field that has been added under the Info tab.