Comm100 has introduced a feature that allows you to insert images into any follow-up emails. Recipients of the email will not have to download the image or see a thumbnail preview of it, instead, the images will be displayed full size.

Step by Step Instructions

1. Go to your Ticketing & Messaging tab of the Agent Console.
2. Click the expand icon in your reply field.
   
3. Click the Image icon.
   
4. Put your image source URL in the Insert/Edit Image window, and resize it with preferred Dimensions.
   
5. Click OK to insert the image.
   The image has been successfully embedded into your follow-up email.
   You can also add a hyperlink to this image by clicking the Insert/Edit Link icon.