You can add new fields in the Pre-Chat window to collect the information you need from visitors.

Step by Step Instructions

1. Log in to Comm100 Control Panel.
2. From the left navigation menu, go to Live Chat > Campaign.
3. Select a Campaign from the drop-down menu, go to Pre-chat.
4. Turn ON the Pre-chat toggle key.
   
   
   Note: If you have multiple campaigns, please choose the campaign you are using from the campaign drop-down list.
5. Scroll down the page to the Fields section and click the Add a Field link.
   
6. Create your own field in the Add a Field drawer and set Visible or Required property for visitors, then click OK. 
   Visible means that the field will be shown in the pre-chat window. Required means the visitors need to fill in this field.
   
7. Click Save.

After that, the new field appears in the Pre-Chat window, and the visitors need to fill in the required fields before starting a chat. Meanwhile, the information filled in the Pre-chat window will be displayed on Agent Console Window for agents.