Comm100 Live Chat offers the ability for agents to attach Chat Wrap-Up comments, as well as categorizing the chats to what you see fit for your business.

The Agent Wrap-Up form contains different fields that allow agents to categorize and comment on chats. Each wrap-up field can be set as Required or Visible or both based on your needs.

Step by Step Instructions

You can make the transcripts automatically sent to a certain email account(s) by going to the menu Campaign> Agent Wrap-Up.

1. Log in to Comm100 Control Panel.
2. In the left navigation bar click the Live Chat tab.
   
3. In the Campaign drop-down menu click the Agent Wrap-Up tab.
   
4. On the Agent Wrap-up page click the Add a Field tab.
   
5. Choose the type of field you’d like to add and set it as Visible or Required or both.
   
6. Click Save.

There you are. The new settings will take effect immediately. You do not need to re-paste the live chat code to make the change work. If you’re logged in to the agent console, you will need to log out and back in for the changes to take effect.