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EXECUTOR OF ESTATE
This document defines Executor of Estate and describes how to assist an EOE.
Account Balance and Adjustments
Account Balance and Adjustments Checking Particpant's Account Balance Steps to View Balance Breakdown Checking Rollover In and Rollover Out
Creating an SSC Record
Creating an SSC Record How to create an SSC Record Steps to create an SSC Record
Troubleshooting Request Statuses
Request Time Frames and Statuses On the Dashboard, in the Funding Portal, selectHRAtab then selectActivitytab to view expenses.TheActivitypage lists the participant’s reimbursement requests and applicable details (e.g., request status).Select the...
ADDING ARPI / POA
This speed sheet illustrates how to add an authorized representative to a participant’s record.
WARM TRANSFER PROCESS
This speed sheet provides instructions on how to properly warm transfer calls.