Comm100KBs

Getting Started Guide for Live Chat

How to Write Topic Instructions

Chatbot Learning

How Does AI Agent Learning Work

Getting Started Guide for Ticketing & Messaging

Comm100 Sub-Processors

Getting Started Guide for Comm100 Chatbot

Comm100 API Introduction

Reference for Webhook Event: When an Agent Replied

How to Customize Secure Messaging File Attachments

Release Update (Dec 6, 2022) | Security and Live Chat Enhancements

Comm100 Two-Factor Authentication (2FA)

How to Set Up Regular Expression

How to Create a Webhook

How to Enable JavaScript in a Web Browser

How to Customize the User Interface of Secure Messenger

How to Customize the Chat Window with CSS Code

Security Best Practices Guide

Reference for Webhook event: Chat Ended

Comm100 Live Chat Queue

Getting Started Guide for AI Agent

How to Use AI Agent Functions

How Does Booking Work

Chatbot Sentiment Analysis

Entities

Reference for Webhook event: Offline Message Submitted

Reference for Webhook event: Chat Transferred

Reference for Webhook event: Agent Status Changed

Reference for Webhook event: Chat Wrapped Up

How to Customize Your Secure Messaging with CSS Code

Release Update (Apr 14, 2025) | Bot User Interface Enhancements

Understanding AI Copilot Score

How to Use Webhooks in Voice Bot

Release Update (Oct 28, 2025) | Review Profiles and Guidelines

How to Integrate My Telegram Account with Comm100

Task Bot Actions

How to Use Chat Group Tags

Release Update (Mar 11, 2025) | Visitor-Side Chat Experience Improvements

Release Update (Jan 13, 2025) | Contact Management and Booking Enhancements

How to Integrate Comm100 Ticketing & Messaging System with Comm100 Live Chat

Release Update (Dec 25, 2024) | Chatbot and Ticketing & Messaging Improvements

How to Schedule Email Replies

What Are the System Requirements of Comm100 Live Chat

How to Send an Automatic Message After a Chat Request is Accepted

How to Hide Contact Identities from Specified Agents

How to Set Up a Timer to Auto Stop Inactive Chats

How to Split a Ticket

Release Update (Dec 4, 2024) | Integration and Agent Console Enhancements

How to Batch Reply to Tickets

How to Install and Uninstall Comm100 Live Chat Desktop and Mobile Apps

How to Monitor Other Agents’ Chat

How to Customize My Agent Console

Release Update (Sep 16, 2025) | Integration and AI & Automation Enhancements

How to Use Cross-Site Chat Transfer

Best Practices for Making Live Chat Accessible

Getting Started Guide for Ticketing & Messaging Agents

How to Integrate Comm100 with Webex

Metrics and Attributes for Bot

How to Use Conditions in AI Agent Workflow Actions

Can I customize my own live chat

How to Add Comm100 Live Chat onto a WordPress Site

Introduction to Views in Ticketing & Messaging

Metrics and Attributes for Booking

Data Security of Comm100 AI Features

How to Manage Agent Permissions

How is AI Reply Usage Calculated for Classic Chatbot

How to Use Event Messages in Comm100 Chatbot

How to Use the Ask AI a Question Action

How to Test the Chatbot in the Simulator and the Live Chat Preview

Introduction to Concierge Bot

How to Use Auto Translation for Chatbot

Release Update (Feb 27, 2024) | Bot, Reporting, and Ticketing & Messaging Enhancements

How to Connect My Own Bot to Comm100 Live Chat Using Webhook

How to Use a Third-Party Chatbot

How to Use the AI Copilot to Enhance Agent Messages

How Does Chat Resolution Status in AI Insights Work

How to Use Spotlights for Live Chat

How to Use Sentiment Analysis

How to Invite Visitors into a Chat Automatically

How to Use the AI Copilot to Summarize Chats and Tickets

How to Deploy an AI Copilot

AI Agent Workflow Actions

How to Ban or Unban Visitors from Initiating Chat Requests

8 Best Practices for Live Chat Queue Management

How to Integrate Ellucian with Comm100

Release Update (Aug 12, 2024) | Support for More Languages

I Can’t Log into My Comm100 Account

Where to Find Telegram App API ID and API Hash

Release Update (Oct 21, 2025) | Custom Mail Servers

How to Integrate Live Chat to My Mobile App

Firewall Settings for Comm100 Domains

How to Serve Customers in Queue on the Agent Console

How to Integrate Comm100 with Dynamics 365

Metrics and Attributes for Queue

How to Set Up Skill-Based Routing

Getting Started Guide for Live Chat Agents

Release Update (Mar 19, 2024) | Chatbot and Agent Assist Enhancements

How to Set Up Transcript Emails to Visitors

How to Integrate Deltapath with Comm100 Live Chat

How to Integrate Salesforce with Comm100

How Does Queue Management Work

Introduction to Super Agent Operations

How to Edit Agents' Information

How to Integrate Optimove with Comm100

Release Update (Mar 11, 2024) | Ticketing & Messaging Enhancements

How Does Note Work

How to Use Spell Check in Comm100

How to Monitor My Visitors

How to Integrate HubSpot with Comm100

How to Share Webpages via Push Page

Introduction to Agent Collaboration Operations in Live Chat

Sending Files during a Chat

How to Customize My Chat Window Using Custom JavaScript

Why are offline messages not being delivered to my email inbox

How to Send Scheduled Reports to Agents Automatically

Can I View the Visit Counts and Chat Counts on My Website

Where Can I View the Agent Performance Report

Where Can I See a Report of Visitors’ Average Waiting Time

Why Do I Get the Error “Email or Password Is Wrong” When Trying to Log into Comm100 Account

How to Use AI Onboarding

Release Update (Feb 22, 2024) | New Agent Console Enhancements

Release Update (Nov 20, 2023) | Ticketing & Messaging Enhancements

How do I set up SMS Integration using Twilio in Comm100 Ticketing & Messaging

Release Update (Dec 20, 2023) | Ticketing & Messaging Secure Form

I Am Unexpectedly Logged Out of the Comm100 Agent Console

How to Set Up Customer Satisfaction Survey in Ticketing & Messaging

What is Offline Message Window and how to customize it

Release Update (Dec 11, 2023) | Opt-out Management in Outreach

Release Update (Nov 30, 2023) | Screen Sharing

Release Update (Oct 31, 2023) | Agent Console Enhancements

Metrics and Attributes for Ticketing and Messaging

How to Manage Appointments on the Agent Console

How to Integrate Comm100 Live Chat with Google Analytics

How to Find My Site ID and Campaign ID

How to Customize the Post Chat Survey Window

Opt-out Management in Outreach

Release Update (Nov 13, 2023) | Chatbot Enhancements

Why Can’t I Receive WhatsApp Messages?

Why isn’t My Pre-chat Survey Displaying to My Site Visitors

Why Am I Seeing IP Addresses Instead of Visitor Names in the Agent Console

What are the supported browsers for Audio & Video Chat

Comm100 Live Chat Facebook Integration - Visitor Side

How to Setup Visitor Single Sign On (SSO) for Anytime Chat

How to Check the Audit Log of My Site

Why Can't I See Email Tickets on My Agent Console

Why is My Chat Button Offline When My Agents Are Online

Why Don't Online Visitors Show in the Agent Console Window

Release Update (Sept 4, 2023) | Chatbot Enhancements

Release Update (Aug 30, 2023) | Reporting and Live Chat Enhancements

How Can Agent Wrap-up Information Be Shown in Chat Transcript Email

Best Practices for Making Bots Accessible

How to Hide the Chat Button on Mobile Websites

Release Update (Aug 1, 2023) | Integration with the Slate CRM

What is Comm100’s Live Chat Report API

How to Enable JWT SSO (Single Sign-On) for Agents to Log into Comm100

Release Update (Jul 19, 2023) | Comm100 Voice

How to Set Up Voice

How to Configure AI Agent Events

Release Update (Aug 23, 2023) | Outreach in the WhatsApp Channel

Release Update (Aug 10, 2023) | Comm100 Booking

How to Integrate Slate with Comm100

Comm100 Reports

How to Handle Calls and Call Tickets on the Agent Console

Release Update (Jul 13, 2023) | Ticketing & Messaging and Contact Enhancements

Can I Put Multiple Chat Buttons on the Same Web Page

Best Practices for a Personalized Live Chat Experience

How to Track Live Chat Events in Google Analytics 4 when Using Google Tag Manager

How to Integrate Comm100 Live Chat with Zendesk

How to Install Anytime Chat

Comm100 Ticketing & Messaging Auto Distribution

Release Update (Jun 1, 2023) | Reporting Enhancements

Release Update (May 17, 2023) | Agent Assist Enhancement

How to Integrate a Signal Account with Comm100

Where Do I Find Telegram Bot Token

How to Reset Facebook Page’s Integration with Comm100

How to Access the Messages from Each Channel within Ticketing & Messaging

How to Configure the Operating Hours and Holidays Feature in Ticketing & Messaging

How to Change the Default Email Account For Ticket Replying

Reference for Webhook Event: When a Ticket is Updated

Reference for Webhook Event: When the Status of a Ticket has Changed

Reference for Webhook Event: When a Ticket Reply is Received

Reference for Webhook: Post Body Request of Content Review and Approval

Comm100 Ticketing & Messaging Routing Rules

Reference for Webhook Event: When the Assignee of a Ticket has Changed

How to Add My Accounts to Comm100 Ticketing & Messaging

Release Update (Aug 5, 2025) | Ticketing & Messaging Enhancements

How to Install Live Chat Using Google Tag Manager

Best Practices for Creating a Task Bot

Best Practices for Creating a Chatbot

Best Practices for NPS

Best Practices for Improving Chat Quality

Best Practices for Live Chat

How to Add an Email Account into Comm100 Ticketing & Messaging

How Can I Customize My Chat Window

How to Add Comm100 Live Chat onto an AmeriCommerce Store

How to Install and Uninstall Comm100 Live Chat Desktop App on macOS

Release Update (Mar 2, 2023) | Live Chat and Ticketing & Messaging Enhancements

How to Create an AI Agent

How to Use the Live Chat Conversions Feature

How Can I Track Visitors’ Footprint on My Website

How to Clear My Unpaid Bills

How to Customize Secure Messaging Security

Release Update (Nov 24, 2022) | Outreach and Ticketing & Messaging Enhancements

Release Update (Nov 7, 2022) | Reporting and Integration Enhancements

Release Update (Apr 11, 2022) | Live Chat Enhancements

Release Update (Jan 19, 2022) | Chatbot Enhancements

Release Update (Apr 07, 2022) | Secure Messaging

Comm100 Ticketing & Messaging Inline Image

How to Use Guidelines

How to Diagnose Secure Messaging Not Loading on Contact Side

My Chat Button Disappears When I Go Offline

Can I View the Referrers

Why Can’t My Visitors See the Chat Button on My Website

Why Does the Chat Button Image Not Display on My Site

Introduction to Fields in Ticketing & Messaging

How to Add Tags to My Social Media Conversations

How to Use the SLA Feature

How to Merge Tickets

How to Customize the Anytime Chat Window

How to Review and Approve Content via Webhook

How to Design My Own Ticket Signature

How to Add Multiple Email Signatures

How to Use Auto Translation for Ticketing & Messaging

How to Insert an Image to an Email Reply

Introduction to Webhook in Ticketing & Messaging

Release Update (Jan 13, 2022) | Integrations

Release Update (Feb 2, 2023) | Ticketing & Messaging and Contact Enhancements

Why Can’t I Receive Push Notifications on My Android Phone

Why Can't I Send WhatsApp Messages?

How Long Will a Visitor Stay on My Visitor List After They Leave My Site

Why Aren’t the Changes I’m Making in Comm100 Reflected on My Website

Commonly Experienced Issues with Comm100

Why Am I Receiving the “Force Login” Prompt

Introduction to Agent SSO

Why Aren’t My Automatic Chat Invitations Showing up When I Want Them To

How to Change My Password

Reference for Webhook Event: When a Ticket Status Stays the Same for a Specified Period of Time

Reference for Webhook Event: When a Ticket is Moved to Recycle Bin

How to Customize the Chat Button for Mobile-Optimized Websites

“Do Not Honor” Error When I Try to Pay with Credit Card

Why Are Chat Transcripts Not Being Delivered to My Email Inbox

How to Set Up Comm100 Live Chat Webhooks

How to Manage a Difficult Customer

Can I Customize the Look of My Knowledge Base

Understanding Multiple Knowledge Bases

Why Am I Receiving Account Locked Error Message When I Login

How to Use Contact Management Triggers

How to Integrate Comm100 Live Chat with Cisco Finesse

How to Create a Voice Bot

How to Configure Voice Bot Conditions

Voice Bot Sentiment Analysis

How to Change Agents' Time Zone

Introduction to Password Policy

Email Sending Limits

How to Set Up the AI Agent for Live Chat and Ticketing & Messaging Channels

How to Generate API Access Token from Your Shopify Store

How to Bind a Chat button with a Specified Agent or Department

How to Email Chat Transcripts Automatically

How to Remove the Powered by Comm100 Text from Chat Window

Introduction to Three Types of Comm100 Chat Buttons

How to Customize My Chat Button

How to Install Comm100 Live Chat onto a Joomla! Website

How to Display Agents' Title and Bio

Best Practices for Deleting Agents

Best Practices for Businesses in Multi-Brand Scenario

8 Canned Message Best Practices for Live Chat Excellence

How to Hide the Chat Button When My Team are Offline

How to Check if My Live Chat Settings Are Working Properly

How to Update Comm100 Agent Console

How to Install Secure Messenger

How to Remove Trojan from the Agent Console Windows Desktop App v10.0.8

How to Configure JWT Validation for Secure Messenger

How to Install Comm100 Live Chat on Blogger/Blogspot

How to Integrate Comm100 Live Chat with Prestashop

How to Install Comm100 Live Chat on 3dcart

How to Install Comm100 Live Chat onto Your Opencart Website

How to Place Comm100 Chat onto a Webs Website

How to Limit Agents' Access to Comm100 Account

Where Can I Find the Attachments Sent with Offline Messages

How Can I View Visitor’s Contact History

How Can I View the Offline Messages Left by My Visitors

How to Match Visitors with Contacts Automatically

How to Install Live Chat onto My Website

How Do I View My Balance History

Can I change the text font of my chat link

How to Use the Task Bot Reporting

Which One to Choose to Open the Link from a Chatbot Answer

How to Use Webhooks in Task Bot

What Are the Requirements to Import Chatbot Entities

How Can I Manage Agents in Comm100 Account

How to Set Up Agent Roles

What is Voice Bot Sensitivity

How to Create Internal Tickets

How to Distribute Chat Requests Automatically

Live Chat Auto Distribution Rules

Release Update (Nov 4, 2024) | Chatbot, Ticketing & Messaging, and Contact Management Improvements

Reporting API Changes | Nov 7, 2022

How to Onboard a WhatsApp Business Account

Release Update (Sep 15, 2025) | Ticketing & Messaging Enhancements

Release Update (Jul 31, 2024) | Agent Assist and Chatbot Enhancements

How to Use the @Mention Feature in Comm100 Ticket

How to Set Up SMS Integration using Telnyx in Comm100 Ticketing & Messaging

How to Set Up Visitor Single Sign-on

Release Update (May 14, 2024) | Chatbot and Knowledge Base Enhancements

How to Set Up Custom Variables

How to Integrate Facebook into Comm100

Release Update (Apr 22, 2024) | Ticketing & Messaging, Booking and Reporting Enhancements

Release Update (Sept 2, 2024) | Agent Console and Integration Enhancements

How to Put Comm100 Live Chat on Multiple Websites

How to Use AI Knowledge

How to Configure My Comm100 Account for HIPAA Compliance

How to Reset My Twitter Account’s Integration

How to Switch between Default Light & Dark Theme

How to Tell Message Read Status While Chatting

How to Configure and Manage Anytime Chat

Release Update (May 15, 2023) | Ticketing & Messaging Enhancements

Release Update (April 11, 2023) | Ticketing & Messaging Integration

Release Update (April 20, 2023) | Ticketing & Messaging Enhancements

Release Update (April 3, 2023) | Queue Management 

Release Update (Apr 14, 2025) | AI & Automation Enhancements

Reference for Webhook event: Chat Started

How to Create an Article

How to Set Up Live Chat Wrap-Up

How to Integrate Comm100 Live Chat with Your Shopify Store

How to Set Up Agent SSO with Okta

How to Set Up Email Notification for Offline Messages

How to Integrate Knowledge Base with Comm100 Live Chat

How to Auto-Fill Pre-Chat Fields Based on Custom Variables

How to Generate a HAR File for Troubleshooting

How to Get OAuth Access Token and Use It to Call APIs on Postman

How to Mark Words in Voice Bot Intent Questions as Entities

How to Cancel My Comm100 Account

How do I add an NPS to my Live Chat Post Chat Survey

Where to customize the greeting message which displays at the top of chat window

How to Add a New Field in Pre-Chat Window

What is Topic Matching Sensitivity

How to delete an existing agent from my Comm100 account

How Is Estimated Wait Time Calculated When Visitors Are Waiting in the Chat Queue

How to Use AI Quality Assurance

How to Change or Reset My Password

How to Use the AI Copilot to Generate an Email Draft

How Can Comm100 Chatbot Send Data to Your Web Application Using Webhook

Release Update (Nov 19, 2024) | Chatbot and Ticketing & Messaging Improvements

How to Manage Canned Messages

How to Make My Chat Button Show Online

How to Change Chat Window Type

Release Update (Sept 22, 2024) | Chatbot and Queue Management Enhancements

How to Use Generative Answers

How to Add Knowledge for an AI Copilot

How to Change My Payment Information

How to Upgrade My Trial Account to a Paid Account

How to Import My Contact Files into the Comm100 Contact System

How to Add Knowledge Contents for an AI Agent

Release Update (Jul 10, 2025) | Agent Login History

Can I Have My Own Branding/Banner Image in the Visitor Side Windows

How to Transfer a Chat to Another Agent

How to Fix Network Related Issues with Comm100

How Is AI Reply Usage Calculated

How to Auto Wrap-Up a Chat

A Quick Guide to On-Premises Live Chat Deployment

Release Update (Jun 16, 2025) | Live Chat, Ticketing & Messaging and AI & Automation Enhancements

What is the Difference between the Live Chat Web App and Desktop App Agent Console

Comm100 Glossary

How to Set Up AI Agent Topics

Release Update (Jun 27, 2024) |Bot and Integration Enhancements

How to Add Multiple Languages to a Campaign

Release Update (May 13, 2025) | Live Chat Enhancements

How to assign social media queries to a specified agent or department by Routing Rules

How to set the offline button to redirect visitors to my own page

How to start accepting chats

How to Review the Chatbot’s Interactions in Chats and Tickets

Does Comm100 Live Chat support multi-agents

How do I disable Auto Invitations on mobile-optimized websites

How to Integrate Zendesk Chat with Comm100 Chatbot

How to Reset Agents' Password in My Account

How to Integrate Comm100 Live Chat with GoToMeeting

Is Arabic/Hebrew supported in live chat

How to set Logical Expression

How to customize the manual-invitation (with a predefined message on it)

How to Integrate Watson Assistant with Comm100

How to Export and Import a Voice Bot

How to Use the Bot-to-Bot Transfer

How to Enable SAML SSO (Single Sign-On) for Agents to Log into Comm100

How to Use AI Copilot to Generate Suggested Answers

Why am I Receiving a "Need admin approval" Error Message in Ticketing & Messaging

How Does Article Version Control Work

How to Use AI Agent Reports

How to Use Webhooks in AI Agent Workflow Actions

How to Send Canned Messages

How to enable and customize the Pre-Chat window

Where Can I Find Twilio Account SID, Auth Token and Phone Number SID

How to Add Agents to My Comm100 Account

Introduction to Services

How to Integrate Twitter with Comm100

What is Dynamic Campaigns and How to Set it Up

How to Use Multiple Campaigns

How to Use Auto Translation for Live Chat

How to Set Up Live Chat Notifications

How to Use Shift in Live Chat

How to use Comm100 Audio & Video Chat

How to Manually Convert a Chat to a Ticket During a Chat Session

How to Use Screen Sharing in Comm100 Live Chat

How to Create Custom Fields for My Tickets

How to Embed Videos in Knowledge Base Articles

How to Use the Achieve a Goal Action

How to Integrate Canvas with Comm100 Chatbot

Smart Triggers

How to Let Chatbot Collect Visitors’ Location While Chatting

How to Configure Chatbot Conditions

Voice Bot Actions

How to Set Up Chatbot for Live Chat, SMS, and Social Channels

How to Use Visitor Question Suggestion

Intent Questions

Intent Answers

How to Mark Words in Chatbot Intent Questions as Entities

How to Build Flows Using Quick Replies

Metrics and Attributes for Global Features

How to Export and Import a Chatbot

How to Use Questions Grouping in Chatbot Learning

How to Create a Comm100 Chatbot

What Are the Requirements for the Chatbot Intents to Be Imported

Comm100 Chatbot Actions

What is Chatbot Sensitivity

Where to Find the MMDSmart API Key and Channel ID

What Is Visitor Segmentation and How to Set It Up

How to Build a Task Bot

Metrics and Attributes for Live Chat

Getting Started Guide for Live Chat and Ticketing & Messaging

How to Add Comm100 Live Chat onto a Ansak Stores Site

How to Integrate Comm100 Live Chat with Zapier

How to Install Comm100 Live Chat on Weebly Website

How to Add Comm100 Live Chat to a Shopsite Store

How Can I View My Chat History

How to Install Comm100 Live Chat on Corecommerce

Can I Get All My Website Visitors’ Contact History

How Many Languages Does Comm100 Chatbot Support

Can I edit the interface text of visitor side windows for different wordings

How to Manage My Visitors on the Agent Console

How to Change My Display Name Which Is Shown to My Website Visitors

Usage of Triggers

How to Set Up Triggers

Can I Export the Reports in My Comm100 Live Chat

Reference for Webhook Event: When a Ticket is Created

Reference for Webhook event: Chat Requested

Release Update (Jan 2, 2024) | Live Chat Enhancements

How to Change the Text on Chat Buttons and Visitor Side Windows to a Different Language

Release Update (Jan 10, 2024) | Chatbot Integration with Canvas

How to Manage Contacts

How to Create a Custom Report

Why is My Chat Button Not Working

How to Create a Department

How to Manage Outreach Campaigns

Understanding Routing Rules and How to Route Visitors to a Specified Agent or Department

How to customize Offline Message window

Introduction to Comm100 Single-Sign-On (SSO)

Release Update (Jun 13, 2023) | Live Chat Enhancements

How to Integrate WeChat Official Account with Comm100

Where Do I Find LINE Channel ID, Channel Secret, and Channel Access Token

How to Integrate My LINE Account with Comm100

How to Customize the Anytime Chat Launcher

How to Link Instagram Professional Account to a Facebook Page

How to Integrate Instagram into Comm100

How to Integrate My WhatsApp Account with Comm100

How to Manage Contacts in Ticketing & Messaging

How to Use Forward Email Message in Comm100 Agent Console

Where Can I Find Telnyx API Key and Phone Number

How to Block Contact Identities in Comm100 Ticketing & Messaging

How to Send JSON Web Token (JWT) of Authorized Customers to Secure Messenger

How to Customize Secure Messaging Form

How to Configure and Manage Secure Messenger

JSON Web Token Validation for Secure Messaging

Release Update (Dec 9, 2021) | Chatbot Integration

Release Update (Nov 9, 2021) | Reporting & Agent Console Enhancements

Release Update (Oct 26, 2021) | Bot Enhancements

Release Update (Sept 16, 2021) | Chatbot Enhancements

Release Update (Sept 29, 2021) | Integrations

Release Update (Oct 8, 2022) | Messenger

Release Update (Sept 20, 2022) | Contact Management and Outreach (SMS)

Release Update (Sept 14, 2022) | Ticketing & Messaging Enhancements

Release Update (Jul 4, 2022) | WCAG-Related UI Changes

Release Update (Jun 21, 2022) | Integration and Email Channel Enhancements

Release Update (May 11, 2022) | Voice Bot