SUMMARY

If you are aware of a potential website crisis event relating to Colgate-Palmolive websites (Site Type: Brand, Ecommerce, Corporate) you should report it by calling the IT Helpdesk (4357 or Contact Information)  and Select option 2 or you can ask to transfer this chat to a human agent.

DETAILS

What is a Website Critical Issue or Crisis Event?

A website critical issue or crisis event is a situation that requires immediate action and can include the following: 

• content that poses an immediate and significant risk to the reputation or commercial interests of Colgate-Palmolive or its brands, perhaps due to a hack
• a website has become non-operationala broken link to legally-required information occurs, such as our privacy policy
• an incorrect product claim or other confusing or inaccurate content that must  be urgently removed
• A critical issue or crisis event does not include routine formatting  problems such as a missing product or image or misalignment of color or text. Such problems should be addressed through standard processes.

Process for Reporting a Website Critical Issue or Crisis Event

1. Any employee at C-P can report an issue on a 24/7 basis by calling IT Helpdesk Contact Information for local phone numbers and select Option 2 or you can ask to transfer this chat to a human agent. 

2. The IT Helpdesk will collect the following information:

Website affected / brand name (include URL / web address bar info)

Site Type: Brand, Ecommerce, Corporate

Division / Country(s) affected

Details of critical issue or crisis

3. The IT Helpdesk Team will immediately notify our cross-functional response team, which draws as needed from GIT, Brand Experience Center (BEX), Global Digital Organization (GDO) and our Agencies, as well as Legal, Corporate Communications and Consumer Affairs. 

4. You will be updated once the issue is resolved.