SUMMARY

You are getting error " Failure - Unable to Load Groups " when you are trying to create CHARMS request. This happens when you do not have access to specific roles in SMP SAP system.

DETAILS

If you are getting below error "Failure - Unable to load groups" when trying to create CHARMS request:

Raise Fresh Service request under "Assign Access"" in SMP sap system to get access to the below roles.

G:ZZ:SOCM:ENDUSER

G:ZZ:SOCM:GITUSER

G:ZZ:SOPM:ENDUSER

G:ZZ:SOPM:GITUSER