History & Reports
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Introduction
Optimizing the performance of your Live Chat, Chatbot, Ticketing Messaging Channels begins through understanding the quality of your current service. Questions you might want to answer include: Is your live chat team properly staffed?
Why ...
All yourchat conversationsare stored in our database. You can check all the records or search for a particular chat record on your Comm100 account control panel.
Video description here.
Step by Step Instructions Log into your Comm100 control panel.
Fro...
Yes, you can view the agent performancereportin your account.
Step by Step Instructions
Go to the Reporting module. You can see various options or parameters such as Real-time, chat volume, wait time, and so forth to access the agent’s performanc...
Yes, you can view the visit counts and chat counts on your website.
VisitsandChatsMetrics provides the visit and chat counts on your website. You can locate it under theChat Volumereport.
Step by Step Instructions Log into the Comm100 control panel.
Na...
Yes. All visitors’ contact histories are available for you.
Contact Historyis the record of navigation,offline message, and chat historyof a certain visitor. The contact history of a visitor is recorded and stored on the Comm100 server. You can vi...
Comm100 Live Chat stores information about all contact history in our database. You can query for a particular contact in your account. There are two ways you can view the contact history of a visitor:viewing the contact history in Agent Consoleandviewi...
Visitors’ Average Waiting Timeis the average time visitors have waited before agents accept their chat requests. With Comm100 Live Chat, you can view visitors’ average waiting time of the whole company, a specific department, or a certain ag...
Yes, you can export Comm100 Reports.
Note:The feature of exportingreportsis available in Comm100 Live Chat Business. If you are using Comm100 Live Chat Team edition, pleaseupgrade your Live Chat to the Business editionto get the Exporting Reports featur...
What is Comm100’s Live Chat Report API?
Comm100’s Live Chat Report API allows you to pull raw report data from Comm100 Live Chat into your own systems, so you can create custom and on-demand reports in Excel or your business intelligence pla...
With Comm100 Live Chat, your visitors can leave an offline message with attachment file(s) in youroffline message window.
When you receive this offline message in your email, you can see the name of the attachment. You can download the file or get the a...