Yes, you can ban or block visitors from initiating chat requests. Your chat buttons are invisible to banned visitors, and in the meanwhile, the banned visitors will not be displayed in the visitor list of the Agent Console.

With Comm100 Live Chat, you can ban visitors using 2 different ways. One is to ban visitors from IP, and the other is from Visitor ID.

Each visitor has its Visitor ID in Comm100 Live Chat, planted in the visitor’s browser cookie. If a visitor gets banned from his or her Visitor ID, this visitor will not see the chat button using the same browser. However, if this visitor switches to another browser, uses another machine, or clears the cookies in the browser he or she previously used to visit your website, this visitor can see your chat button and initiate chat requests again.

If you ban an IP, all visitors using the same IP address will not see your chat button. Comm100 also provides the option for you to ban visitors through IP Range. However, you should be cautious about using this option as it may keep your live chat away from many other potential valuable clients.

You can ban visitors in the following 3 scenarios:

• When you’re in your control panel.
• When you’re monitoring visitors.
• When you’re in chat sessions.

Step by Step Instructions

Ban a visitor when you are in the Control Panel

1. Log in to Comm100 Control Panel. 
2. In the left navigation bar, click Live Chat.
   
3. ​In the Settings drop-down menu, go to Ban List.
   
4. On the Ban List page, select to ban visitors by ID or IP. 
   
   1. Click the New Banned Visitor tab.
   2. On the New Banned Visitor page, enter the Visitor ID.
      
   3. Click the New Banned IP tab.
   4. On the New Banned IP page, enter the range of IP you wish to ban.
      
   5. Click Save.

Ban a visitor when you are monitoring visitors in the Agent Console

1. Log in to the Agent Console.
2. Click on the visitor you want to ban from the visitor list.
   
3. Click Ban.
4. Choose Ban Visitor ID or IP to block this visitor from using your live chat service.

Ban a visitor during chat sessions

1. Log in to the Agent Console.
2. Select a visitor in My Chats.
3. Click Ban.