Chat & Monitor
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Comm100’s Live Chat Conversion feature links live chat data with your onsite data, allowing you to view how many chats and the detail of chats, which drive your customers to convert.
This allows you to assess what types of chats are most useful in...
Yes, you can ban or block visitors from initiating chat requests. Your chat buttons are invisible to banned visitors, and in the meanwhile, the banned visitors will not be displayed in the visitor list of the Agent Console.
With Comm100 Live Chat, you c...
Yes. Comm100 Live Chat allows you tocollaborate with other agentsduring a chat session. An agent can join an ongoing chat by selecting the chat and clickingJoin. Note:To join a chat, you’ll need to make sure that: There are less than four agents i...
Yes, Comm100 provides spell check for English, French, Spanish and German in Comm100 Live Chat. Spell check improves your chat efficiency.
Step by Step Instructions Log in to your Comm100Agent Console.
From thePreferences menu, go to Live Chat.
Enable...
Navigation lists the URLs of the pages that the selected visitor has visited. With Comm100 Live Chat, the footprint is recorded in real-time, and you canview the information in the Agent Console window.
Step by Step Instructions Log in to your Comm100 A...
You cancollaborate with other agentsduring a chat session. APrivate Messageis an internal message sent to an online or away agent. The message is only visible to the sender and recipient.
ClickAgentsin the Agent Console window to bring up thePrivate Mes...
Comm100 Live Chat allows you to have shortcuts for yourcanned messages. Once you’ve created a shortcut for your canned message, you can easily locate and send out the message in the middle of a chat bytyping the pound key (#) followed by its short...
You canmanually invite a visitor to chatin the Agent Console window.
Step by Step Instructions Log in to Agent Console from theweb appor via thedesktop app.
Select a visitor in theVisitor list, then clickInvite.
You can personalize the greeting messag...
Yes, you cancollaborate with other agentsduring a chat session. When you are chatting with a visitor and wish to transfer the chat to another online agent, you need to click theTransfericon in the chat panel, select an agent available and clickOK.
Step...
If you want to change your password, you can reset a new one on your account instantly.
Step by Step Instructions Log in to the Comm100 Control Panel.
In the left navigation bar, hover the mouse over the agent icon and click Password.
On the Change Pa...
Yes, Comm100 Live Chat supportsfile transferbetween the agent and visitor.
You can view the files during the chat and even after the chat. All the transferred files are attached to the chat transcript for your future review.
Note:At most,20files can be ...
Yes, with Comm100 Live Chat, you can easily know how your customers find you by theReferred Fromcolumn in yourAgent Consolewindow. Each line inReferred Fromis displayed as a clickable referral URL.
A referral URL is where the visitor was before landing ...
Comm100 Live Chat hasread-receipts that will let an agent know when a visitor has seen a message they sent. Similarly, you can also enable the option for your visitors so they can tell if your agents have read their messages.
This small update can impro...
Comm100 Agent Console allows your agents to monitor visitors on your website in real-time, as well as chat with your visitors and collaborate with other agents. You can use ourWeb App Agent Consoleor ourDesktop App Agent Consoleor both when using Comm10...
You can log in to your Agent Console automatically in the Comm100 desktop app. With auto-login, your Agent Console will be automatically logged in when your PC is started or activated from standby mode.
Step by Step Instructions Open the login page of ...
With Comm100 Live Chat, you canmonitor your site visitorsin real-time as long as you have pasted the live chat code with javascript on your website. Check out this video description.
After youaccess your agent console, go to the Visitors tab, and you wi...
Yes, you can edit a visitor’s information in theInfosection of the Agent Console window.Infodisplays the information a visitor entered in yourpre-chat surveybefore starting the chat.
Step by Step Instructions Move the mouse to the section shown b...
In the Comm100 Live Chat Agent Console window, you canview visitors' information in real-time. To some businesses, it is important to find out how long a visitor has stayed on the website and how many minutes the visitor has stayed on each web page.
Aft...
Yes, there is a delay time.
With our current version of live chat, there will be a delay time for a visitor’s status to change with the following three scenarios: FromChat endedtoOut of site(approximately 3 minutes).
FromIn sitetoOut of site(appro...
Visitor Filter enables you to display a selected group of visitors on the visitor list according to your needs. There are three options in total to filter your website visitors. They areAll Visitors,All Chats,My Chats,andCustom Filter. All Visitors:Disp...
With Comm100 Live Chat, you canmonitor your site visitors in real-time.
Before a chat, you can see a website visitor’s information, including: Latest Name and Email.
Search Engine and Keywords.
Referrer, Landing Page, and Current Page.
Browser, Op...
Visitor ends chat
Visitors can clickEnd Chatin the top-right of the chat window to stop the chat. After that, visitors will get a pop-up message to confirm whether they want to leave the chat. Agent ends chat
Agents can clickLeave Chatin theAgent Consol...
Comm100 Live Chat is areal-time monitoringand chatting tool. With Comm100 Live Chat, you can have a 360 degree of your on-site visitors by viewing their detailed information and tracking their activities.
Step by Step Instructions Log into the Comm100 ...