Comm100 provides you with Agent SSO and Visitor SSO features. If you are currently using these features, you need to reconfigure your integration after upgrading to the new Comm100 X2 platform. You may experience trouble logging in, get some errors, and cannot use the SSO feature if you do not reconfigure after upgrade to the Comm100 X2 platform.  

Read on to learn how to reconfigure SSO integration:   

Agent SSO (Single Sign-On)  

Comm100 Agent SSO allows your agents to have a single login across Comm100 and other applications. You only need to log in once to move securely between Comm100 and other applications without the need to log into separate accounts or remember multiple usernames and passwords.   

Configuring Agent SSO  

Comm100 X2 supports Agent SSO via SAML (Security Assertion Markup Language) and JWT (JSON Web Token) standards. The configuration details for both standards vary.  

To learn more about setting up Agent SSO with SAML, see this article.

To learn more about setting up Agent SSO with JWT, see this article.