Introduction  

Comm100 X2 is a new and improved platform that provides you with various new capabilities. It allows you to deliver more reliable services to your customers.

To learn more about new features and UI changes, see this article. 

Integration changes  

Comm100 provides you with various integrations, like Salesforce, Magento, and so forth in your Live Chat channel. It also allows you to connect with your Social and SMS channel accounts. If you are currently using Comm100’s Salesforce or Magento integration, you need to reset it after upgrade to the new Comm100 X2 platform. 

• Salesforce: Disconnect the current Salesforce integration and connect again. Also, configure the field mapping and custom rules again. To learn how to connect Salesforce, see this article.
• Zapier: Disconnect the current Zapier integration and connect again. To learn how to connect Zapier, see this article.
• Cisco: Disconnect the current Cisco integration and connect again. To learn how to connect Cisco, see this article.
• WordPress: Disconnect the current WordPress integration and connect again. To learn how to connect WordPress, see this article.
• Magento: Disconnect the current Magento integration and connect again. To learn how to connect Magento, see this article.
• Co-browsing: If you are using the Co-browsing feature, please chat with us to reconnect it for you.
• Join.Me: If you are using Join.Me, you need to reconnect your account from Agent Console.