The Comm100 X2 platform contains an upgrade from your current platform. In the Comm100 X2 upgrade, you need to update the visitor side JavaScript (JS) API before or immediately after the upgrade, as integer (int ID) is now changed to GUID. So, if you use any visitor-side JS API to get the agent info from the callback on your websites, you need to update to GUID.
The following is one of the scenarios for updating the visitor side JS API based on its usage:
If you use the agent info from the callback, you need to update the following before the upgrade.
| Current platform | Comm100 X2 |
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const agent = { id: 0, // number, agent id name: '', // string, agent name title: '', // string, title of agent bio: '', // string, bio of agent }; |
const agent = { id: 'xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx', // string, agent id name: '', // string, agent name title: '', // string, title of agent bio: '', // string, bio of agent }; |
To learn more on visitor side JS API, see https://dash11.comm100.io/livechat/doc/CustomJS/index.html#