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IT Helpdesk BOT - Ask IT Virtual Assistant : Your 24/7 Support

SUMMARY


The IT Helpdesk BOT is here to provide you with instant support for common IT questions and issues, available 24 hours a day, 7 days a week.

Please refer below pointers on how to use this support service efficiently.

1. Important: Prerequisites for Access.

2. How to Access the IT Helpdesk Bot.

3. How to Use the Bot Effectively.


Details

1. Important: Prerequisites for Access 🔑:

To ensure a secure and smooth experience, every chat session will have a mandatory Multi-Factor Authentication (MFA) Passcode or Biometric.

If you are unable to access the bot, please follow this guide first: Link to Guide.If you still have challenges logging in after following the guide, please send an email to: askit_bot_loginissue@colpal.com.


2. How to Access the IT Helpdesk Bot 💻 :

You can access the IT Bot via the same familiar channels you use today for IT Helpdesk Support support listed below:

  • Desktop Shortcut

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  • Mobile App

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  • IT Support Portal

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3. How to Use the Bot Effectively 💡:

The bot is designed to understand how you naturally speak, but also offers guided options for efficiency.

For guidance on utilizing the bot, please refer to the following video tutorials:


Inquiries may be submitted in your preferred language. Feel free to ask anything. If Bot is not able to answer your query you will be transferred to a live human agentFew of the examples are given below. 

  • I want to reset my password

  • I want to unlock my SAP ID

  • I want to rise a new service request 

  • I want to create a new ticket 

  • I want to know the status of my tickets 

  • Need access to Sap System

  • How do i unlock my windows account

  • How to extend my business partner account?

  • Unable to connect to VPN

  • Need to set okta verify on my cell-phone

  • I want to install "XYZ" software on my laptop.

  • I want to enroll my cell-phone to hub

  • Need Access Domo/Sigma/Snowflake

  • How do I enroll my Company owned device

  • I need to access to AI HUb

  • Need to access Atlassian/Trello

  • My camera is not working

  • I have a problem with my keyboard

  • How do install a new printer

  • Need access to Ariba Portal

  • Request for google meet recording

  • I need access to Cisco Jabber

  • I have received a phishing email. Please help?

  • Need access to VCP Public Wifi ( For Visitors, Guest)

  • I have lost my cellphone. Please help

  • My Microphone is not working

  • I have a damaged mouse 

  • Not able to browse website

  • My laptop is not charging

  • How do i create a new business partner 

  • How do I raise charms?

  • How do I share files with external vendor

  • How do I contact ESC production control