Knowledge Base > Information Security
Uncategorized Website Blocked Error - for External Websites

Please follow the procedure in the details section for website blocks showing the Uncategorized Website Error page.

blocked1.png

DETAILS

The user should be empowered to submit a URL Filtering category change request directly with Netskope before the case we suggest the user to raise the following service request https://colgategit.freshservice.com/support/catalog/items/443

User will be  redirected to Netskope's URL Filtering site - they will need to select the checkbox and enter the external URL in the field as highlighted below and then click on 'Search'

Blocked 2.png

  • Categories to be Changed by the User:

insufficient-content

parked

unknown


User will then be taken to the result page of the site. It will display the current category of the URL you have pasted in.If the category shows as above listed - user will need to click on the Request Change button, as highlighted below:

It depends on the category if a website (after category change request is approved) would be accessible to all users or not.

  • Malicious Categories that Should not be Changed by the User:

(These Categories are already Blocked in Colgate)

Adult

Colgate Denied by Domain

Command & Control

CopyRight-Infringement

Dating

Dynamic-DNS

Extremism

Gambling

Games

Hacking

Internet Communication & Telephony

Malware

Nudity

Online Storage & Backup

peer-to-peer

Phishing

Proxy avoidance & Anonymizers

Questionable

Shareware & FreeWare

Streaming Media

Further, once the category change request is submitted - user will receive two email. One that the request is submitted.

Another - the result for the submitted category change request.

User will have to wait for the result email for a while.

If the category change request gets approved - the user will be able to access the website.

If the category change request get rejected - the user then will proceed to create SR using below URL only.

https://colgategit.freshservice.com/support/catalog/items/443


Note: Here are the Dedicated IP’s from Netskope for Colgate :
URL: https://docs.google.com/document/d/1Z4ZVxyjK_4GjS94gkgwgniB6i7UUk8JHjEtkIh4Xh1c/edit?tab=t.0