If you order an item that is out of stock, you will be added to our first-come-first-serve waiting list. We ship back-ordered items automatically as soon as they arrive, typically the same day. We are aware that for some rare items, backorders can take an extended period of time to arrive, and your shopping intentions can change during the waiting period.

We want you to feel comfortable and confident to be on our waiting list for rare and special items, so we employ the following procedures to ensure satisfaction: If you have been on backorder for more than 30 days we will call you when your item arrives before shipping or charging you to confirm that you still wish to receive it. In cases where we cannot reach you directly, we will leave a voice message and hold the item for 3 days. If you do not contact us within the 3 day period, your order will be canceled. We make every effort to honor the price that was confirmed at the time of your order for back-ordered items. However, our suppliers change prices without notice, therefore in some rare cases when we re-stock an item the cost has gone up and we are no longer able to honor the old price. We will contact you by phone prior to shipment in the unlikely event of a price increase on your back-ordered item.