Stock Availability
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If any of my item(s) are on backorder, what will happen to them?
If you order an item that is out of stock, you will be added to our first-come-first-serve waiting list. We ship back-ordered items automatically as soon as they arrive, typically the same day. We are aware that for some rare items, backorders can take ...
What happens to "Special Order" items?
Special order items are handled just like regular back-orders. There are no additional fees or charges. The price you pay is the item price listed plus regular shipping charges. Special order items are typically received and shipped within 1-3 weeks, bu...
How will I know when an item is back in stock?
Occasionally, an item that we carry may be temporarily out of stock. That being said, we constantly have deliveries of product arriving at our massive humidor warehouse. If an item that you're interested in is listed as "Out of Stock", you can choose t...
What is a "Wish List" and how do you use it?
Best Cigar Pricesis all about making your cigar purchasing experience as easy as possible and that's why we've added a Wish List feature to our website. TheWish Listis an easy way to save, view, and re-order your favorite cigars and cigar-related produ...
Why did I receive a substitution for a Sampler or Bonus Item?
Occasionally due to order volume and stock availability, we reserve the right to substitute a bonus item or an individual cigar in a sampler pack. We make these substitutions with the most similar in-stock item of equal or greater value.
How accurate are arrival predictions, such as "less than a week" or "1-2 weeks"?
Please be aware that the availability predictions for items that are not in stock are an estimate, not a guarantee. The estimate is intended to provide you with a typical wait time for a specific item. Unfortunately, due to circumstances beyond our cont...