All delivery date estimates in checkout, including “Guaranteed” estimates, have an approximate 96% on-time delivery rating. If you need your order to be on time for a special event, traveling, or for any time-sensitive reason, we recommend you choose a delivery date earlier than your actual deadline, just in case.

When choosing a “Guaranteed” delivery date you may be able to receive a refund on your shipping charges if your package arrives late. Simply contact us the day following your scheduled “Guaranteed” delivery date if your package still hasn’t arrived, and we can usually refund the shipping charges you paid*.

*Exclusions: This Shipping Guarantee does not apply to: Inventory discrepancies, packages subject to a Large Package Surcharge or Additional Handling Fee, packages that exceed maximum size or weight limits, or to shipments containing any package subject to a Large Package Surcharge, Additional Handling Fee, Oversize Pallet Handling Surcharge, or that exceed maximum size or weight limits. –Shipments made using a Call Tag. –Shipments subject to a Delivery Intercept, Delivery Change Request, or a UPS My Choice® request. –Shipments that are delayed due to causes beyond the carrier's control including, but not limited to: the unavailability or refusal of a person to accept delivery of the shipment, acts of God, natural disasters, war risks, acts of terrorism, acts of public authorities acting with actual or apparent authority, acts or omissions of customs or similar authorities, authority of law, insufficient information provided by a customer, the application of security regulations imposed by the government, or otherwise applicable to the shipment, riots, strikes or other labor disputes, civil unrest, disruptions in national or local air or ground transportation networks, disruption or failure of communication and information systems, and adverse weather conditions.