Find answers in our Knowledge Base
FAQs
Popular Articles
5
How long will it take for me to receive my supplies?
Can you ship my supplies 2-3 days early from the Date of Service to avoid delays?
Can I buy a CGM out-of-pocket if I don’t inject insulin?
What insurance plans/networks is US MED a part of?
Can I Connect Both My Dexcom Receiver And The App On My Phone To Receive My Sensor Readings?
Authorizations
1
Prior Authorization Process
CGM
7
Help With A Defective Sensor, Reader, Receiver, Or Transmitter
Will my Insurance cover my CGM supplies?
How to qualify for Continuous Glucose Monitoring products? 
Can I Connect Both My Dexcom Receiver And The App On My Phone To Receive My Sensor Readings?
Can I buy a CGM out-of-pocket if I don’t inject insulin?
and 1 more articles...
Issues With Sensors
1
Shipping
3
How long will it take for me to receive my supplies?
How can I track my package?
Can you ship my supplies 2-3 days early from the Date of Service to avoid delays?
Placing Orders
3
I placed an order, but I have not received the order yet.
Is My Order Confirmed?
Can I Get My Supplies Early?
Returns
2
Return Policy
Can I Return My Respiratory Supplies?
Insurance Coverages
4
What insurance plans/networks is US MED a part of?
Will My insurance cover all costs for a CGM?
How long does it take to get authorization approval from my insurance company?
Will CGM be covered by Medicaid?
Reordering Supplies
2
Do I have to call to reorder my supplies every 90 days?
Why does my insurance need to be re-verified for my reorder?
MyUSMED Portal
1
Help Logging In To The MyUSMED Customer Care Portal