Key Athena Boxes & Specialty Providers (Referenced in the Call Matrix)
Triage Nurse Box:
- Triage Nurse: triagenurse
Clinic Nursing Boxes:
- Jefferson: JeffersonRN
- Harkle: HarkleRN
- Alameda: AlamedaRN
Referral Specialist Boxes:
- Jefferson: JeffersonReferral
- Harkle: HarkleReferral
- Alameda: AlamedaReferral
Patient Navigators / Primary Care Case Managers:
- Jefferson: PtNavigatorJefferson
- Harkle: PtNavigatorHarkle
- Alameda: PtNavigatorAlameda
Pharmacy Prior Authorization Box:
- pharmacypa
Provider Staff Box:
- Format: [Provider Name] Staff
- Example: If a patient's usual provider in Athena is Victoria Chew, and the call matrix instructs sending a patient case to the usual provider staff box, send it to Victoria Chew Staff.
Ordering Provider Staff Box:
- Format: [Provider Name] Staff
- Example: If a patient reports a stolen prescription originally prescribed by Hillary Gerke, send the case to Hillary Gerke Staff, even if the patient's usual provider is Tam Saimons.
