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Altivus CRM Solutions - Southwest Care Center
Popular Articles
5
Athena Telehealth Readiness Checklist
Referral Script/Workflow
Call Flow
Daily Rag
Empathy
Daily
4
Call Type Matrix
SCC Internal Employee Directory
Contact List
Daily Rag
Galisteo Clinic
3
Hannah Espera Scheduling Requirements
Sports Physicals
Galisteo Scheduling Grid
Harkle Clinic
1
Harkle Scheduling Grid
Jefferson Clinic
1
Jefferson Scheduling Grid
Patient Access
13
Vaccine Summary
Pediatric Measles Screening
PDA Provider Discretionary Appointment and SDA Same Day Acute
STI/STD VISITS
Travel Medicine
and 8 more articles...
Athena
7
Key Athena Boxes
Athena Insurance & Portal Links
Guidelines for Patient Cases
Athena Telehealth Readiness Checklist
Athena Telemed Links via Simple Interact
and 2 more articles...
General
4
Quest Information & Phone Number
List of Accepted Insurances
Directions to Southwest Care Center Clinics
Escalation Process
Call Quality
6
Call Flow
Phantom Call Script
New Patient/Waitlist Script
Consent needed to speak on behalf of patient
Self Help Training Module for SCC
and 1 more articles...
Call "Scripts"/Workflows
10
New & Returning Inactive Patient Checklist
Scheduling PrEP/PEP/STI Services Call Script/Workflow
Scheduling Medical Specialty Services Call Script/Workflows
Scheduling Hospital Follow Up Appointment Call Script/Workflow
Referral Script/Workflow
and 5 more articles...
Customer Service & Soft Skills
4
Empathy
Courtesy
Customer Service and Soft Skills Phrases
Pivoting a negative conversation to a positive conversation
Performance Management
1
Weekly Performance Report
Altivus CRM Solutions
8
Client Holiday Schedule - SCC
Employee Schedules 2026
Corrective Action Policy
Paid Time Off (PTO)
Quality Scoring Model
and 3 more articles...