Athena
7
Key Athena Boxes Specialty Providers (Referenced in the Call Matrix)Triage Nurse Box:Triage Nurse: triagenurseClinic Nursing Boxes:Jefferson: JeffersonRNHarkle: HarkleRNAlameda: AlamedaRNReferral Specialist Boxes:Jefferson: JeffersonReferralHarkle: Har...
🛡️Insurance Verification – Quick Reference GuideEligibility Check Protocol:Check insurance eligibility for all patients.If eligibility has already been verified within the last 29 calendar days, no further action is needed.If 30 days or more have passe...
To ensure timely and appropriate response to patient concerns, this guide outlines when to mark a case as Urgent and what details must be included to support efficient clinical follow-up.__________________________________________________________________...
Current: 12/13/24 Athena Telehealth Readiness Checklist:Verify patient has correct mobile phone and email address listed within the patients chart quickview.Update as necessary.WHY – Telehealth links are sent to patients via text and email.Review patien...
Ensuring Patients Receive Their Telehealth LinksOverviewSimple Interact controls all telehealth communications with patients. While Athena still displays a “Send Telehealth Link” button, this function does not work. All links are automatically sent thro...
Preventing Double Booking When Scheduling New PatientsOverviewWhen scheduling a New Patient (NP) appointment you may notice that the system appears to allow a double-booking. This happens when a slot that is not labeled 'Any20'/'Est20' slot sits directl...
CURRENT 12/18/2024 HIPPA and patient care forms expire 1 year after they are filled out per individual. CURRENT 12/18/2024