Patient Access
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**Note: For Pharmacy-Only vaccines, Harkle’s has a dedicated vaccine administration room—no appointment is needed. If a patient is in need of a pharmacy-only vaccine, transfer them to Harkle Pharmacy at ext. 3003 so they can confirm availability and a...
MMR Vaccine Scheduling Guidance – Pediatrics UpdateImportant Information for Call Center Scheduling StaffDue to increased concern from the recent measles cases in Santa Fe, we are seeing a surge in calls from parents requesting MMR vaccines. Please fol...
Southwest Care Center – Transfer of Care (TOC) UpdateEffective Date: 4/8/26TOCs Available @ Harkle Galisteo ClinicsHarkle Clinic – Providers Accepting TOCs:Tim Gannon, PAAndrew Pacheco, NPGalisteo Clinic – Providers Accepting TOCs:Alec Chan, PAInstruct...
SDA PDA Appointment Workflow and GuidelinesThis workflow and checklist clarify when to use and schedule Same Day Acute (SDA) and Provider Discretionary Appointment (PDA) appointment types.SDA – Same Day Acute: Used exclusively for urgent, same-day sche...
Procedure for Patients Requesting STD/STI Screenings TreatmentWhen a patient calls regarding STD/STI screenings or treatment, follow these steps:- First, determine if the Patient is Experiencing Symptoms. If the Patient is Asymptomatic:Create a patient...
Travel MedicineSchedulingTravel consults must be scheduled in person only with Eric at HarkleTravel Medicine appointments are FRIDAY onlyPatient does not need to be establishedRegister patient in Athena → schedule per grid → send patient case including:...
Criteria for Transferring Calls to the Clinic Nurse Line: Only the Following Should Be Directed to the Clinic RN Please refer to this article when determining whether a call requires a nurse line transfer. Order verification: Calls from imaging/lab par...
Current 2/3/2025 @3:43pm Medicare Annual Wellness Visit (MAWV) is a no touch preventative care exam that includes preventative screenings that help plan and navigate a patient's care moving forward.MAWVs can only be scheduled once per calendar year (36...
Medical Cannabis Appointment Guidelines:Patients seeking medical cannabis certification can schedule appointments either in-person or through telemedicine. To ensure a smooth process, specific requirements must be met before the appointment can be compl...
OverviewPatients on controlled substances may be required to complete a UDS (Urine Drug Screen) and have an active CSA (Controlled Substance Agreement) on file to continue receiving prescriptions. This is intended for call center agents to handle patien...
Adult Annual/Adult Physical ExamEligibility: Reserved for patients 18 to 64 years oldIncludes: A physical touch exam or a well-woman examScheduling: Can be scheduled exactly 365 days from the previous adult annualImportant Notes:Cannot replace or be com...
Current 1/8/2025 Here is a list of the languages offered by the in-clinic interpreter:Available Audio LanguagesAcholi*Edo*Kanjobal*Marathi*Slovak*AfarEwe*KarenMarshallese*SomaliAfrikaans*FalamKarenniMasalit*Soninke*Akan*Fanti*Kayan*Mien*SpanishAkateko*F...