Altivus CRM Solutions
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Client Holiday Schedule - SCC
Employee Schedules 2026
Corrective Action Policy
Current as of: 1/1/2023 ALTIVUS CRM SOLUTIONS - Corrective Action Policy Our corrective action policy outlines the procedures we follow to address and resolve employee performance, behavioral, or policy violations. Below are the key components of our co...
Paid Time Off (PTO)
Altivus CRM Solutions will do everything possible to approve PTO (Paid Time Off) requests. Standard operating procedure for PTO requests:Must be requested two weeks in advance of time off in writing via email request to immediate supervisor.Immediate su...
Quality Scoring Model
Profanity Policy
Workplace Profanity PolicyPurpose: To maintain a professional, inclusive, and respectful work environment.Scope: Applies to all employees, contractors, and visitors within the workplace.Prohibited Behavior:Use of profanity, vulgar language, or offensive...
Maternity and Parental Leave
Current as of: 1/1/2025 ALTIVUS CRM SOLUTIONS – Maternity and Parental Leave Policy Purpose The purpose of this policy is to provide employees with a clear understanding of their rights and responsibilities related to maternity leave. This policy ensure...
Altivus Staff – SSN Collection Policy for Inbound Call Center
Policy SummaryAltivus inbound call center agents will not collect SSNs from patients or callers under any circumstance during phone interactions. This decision was made with the project team and is aligned with our commitment to protect sensitive patien...