Chatbot
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ConductingSentimentAnalysis in real-time with your Chatbot visitors interface is a challenging proposition that can yield successful results. You can understand your visitor's needs and pivot the conversation. Sentiment analysis has become more popular ...
Introduction Comm100 Bot provides you with a set of actions connected in a guided workflow. These actions allow your bot to send content, collect information and perform some advanced actions while communicating with your visitor.
Read on to find more...
Comm100’sChatbotis a virtual agent that can answer your visitor's questions.It canalsoperform tasks like booking a ticket,qualifying leads, and so forth.
It works like a human agenttohelpsvisitors andfind solutions to their questions.You canuseiti...
A question or intent can be expressed using different sets of words that are easy for a human mind to understand but not for a Chatbot. Then, here comes the need for the Chatbot to learn the different questions or set of words representing an intent.
Ch...
Intents stand for the intentions of a website visitor. It represents the visitor’s purpose, like "Booking a ticket," "Paying a fee," or "Finding a news article."
Intents are contained in the questions that visitors ask for chatbots. For example, i...
You can use athird-party Chatbotand manage its deployment using Comm100. You canintegrate it using Webhooksanddeployitover LiveChatand social messaging channels.
Usinga third-party Chatbot
To use a third-party Chatbot,follow these steps: Create the Cha...
Comm100 allows you to create a Chatbot usingourin-houseBot Engine.You caneitheruseour NLP or Keyword engine. You can also use yourThird-partyBot while creating a Chatbot. To create a Comm100 Chatbot, follow these steps: Create the Chatbot: Log into the ...
Conditions are a step, which can be used within a chatbot answer flow that changes the path a visitor will take based on information about them. In Comm100, you can add Conditions via the Conditions card in the Intents-Answers and Event Messages flow bu...
If you’ve built your own bot with a third-party bot provider and want to manage its deployment using Comm100, you can integrate with Comm100 usingWebhooks. Once set up, your integrated bot can be deployed overLive chat, Social (Facebook, Twitter),...
Entities are pieces of information that provide more context to an intent. They might be times, dates, locations, people, or other pieces of information that adjust the intent to a visitor's specific needs.
Adding entities to intents helps the Chatbot...
Chatbot sensitivity refers to theChatbot’s capacityto provide matching answers to the visitor questions during the live chat.TheChatbot’s sensitivityisdetermined and set using a score range of0 to 100where 100 represents an absolute match,an...
Comm100‘s Chatbot is an automated virtual agent that is designed to answer your customer’s questions. It acts like your human live chat agents, helping your customers get answers to their questions and accomplish their goals.
Comm100’s...
Comm100allowsyou toexportandimportthe Chatbot along with its configured Settings, Intents, Entities,andQuick Replies.
Benefits ofexportingandimportingthe Chatbot
The prime benefitsto export and importthe Chatbot are: Back-Up: Youcan takeback up of exis...
When a visitor visits your page and asks a question to the Chatbot, a conversation begins. Your Chatbot greets the visitor and helps them with their questions.Usequick replies and create flows to let the Chatbot guide your visitors to specific intent.
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Comm100'sChatbotreportingserves as an important tool for measuring the achievements of the Chatbot. It also helps you find out areas where your Chatbot needs improvement.
Reporting provides information on various Chatbot features and functionality based...
Entities are pieces of information that provide more context to an intent. They might be times, dates,locations, people, or other pieces of information that adjust the intent toavisitor’sspecific needs.
Adding entitiesto intentshelps the chatbotid...
An entity represents the prediction for a word or phrase inside a visitor’s question or commands that you want it extracted. The data can be a name, product name, date, or any group of words. By comparison, the intent represents the prediction of ...
Comm100 Chatbot now supports over 30 different languages. These include Cantonese, Simplified Chinese, Traditional Chinese, Danish, Dutch, English, French, German, Hindi, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spa...
Thisguide introduces you to the essential functionalities needed to get you started with Comm100’s Chatbot. Work through each section's steps, decide what you require for your business, and configure the Chatbot accordingly. You are ready to launc...
Answers arepre-setresponses that the Chatbot sendsfor specific questions that a visitor asks.Comm100 Chatbot allows sending different answers over different channels like Live Chat, Facebook, Twitter,and so forth.
You canset answers differently,usethemi...
Comm100’s Chatbotallows your customers to interact with a Chatbot to receive information about products or services quickly and efficiently.
However, you may need to extend the capabilities of our Chatbot by connecting it to your own database for ...
A Chatbot answer allows you to insert a clickable URL for your visitor to check more information.
A URL may include further instruction steps, a downloadable link to some files, or another page where your visitor can carry on with the self-service, and ...
The fundamental advantage of Chatbot's Historyfeatureis to facilitate your control over your Chatbot.
Comm100stores all the Chatbot Chats and Tickets in itsdatabase. You can see thechats in the History section of the Control Panel andtickets in the Tick...
Intents are the purposes or goals that a user wants to use a chatbot for, such as booking a flight, paying a bill, or finding a news article. To help you quickly create your own chatbot questions base, you can import your own prepared Questions and Answ...
The simulatorandtheLive Chatpreviewfacilitatethe testingof Intents, Messages, and in checking thematchingscores. Testingis essential as it finds outflaws sothatyou canfixitbefore it is visible to your visitors.
TestingtheChatbot in thesimulator
You can...
Smart triggers are the instructions for the chatbot to perform certain actions based on pre-defined conditions. It lets you define certain rules to have specific actions automatically. For example, you can instruct the chatbot to automatically forward t...
Categories help you segregate intents and group them into a specific type. You can arrange intents related to atopicor feature under one category for organizing them well and for ease of use.
Forexample, while creating intents, you may bundle specific i...
The Event Messages help theChatbot handle users when they get lost, want to cancel an action, or switch to a different task in the middle of a chat.
You can use the Event Messages available in the Chatbot menu to handle various scenarios.It can be a mes...
Comm100’s Chatbot is a virtual agent that can answer your visitor's questions. It can also perform tasks like booking a ticket, qualifying leads, and so forth. It works like a human agent to help visitors and find solutions to their questions. Com...
Introduction
Comm100 now supports the integration of its Chatbot with third-party Live Chat channels like Zendesk. This integration will allow you to provide faster and better services to your visitors. The integration can come in handy in the following...
Comm100 Chatbot allows you to ask the visitors to share their location to achieved more personalized responses. Based on your business requirements, your customer is required to send their location before Chatbot returns with the best matching reply.
Wh...