Sample Custom Page

Comm100 Help > Sample Custom Page

How do I add new agents to my Comm100 account?

What is Agent Roles and how to set it up?

Can I reset password for other agents in my account?

Where do I enter my billing information?

How to change my display name which is shown to my website visitors when I am chatting with them?

How to subscribe to Comm100 Live Chat?

How to edit the information of an existing agent?

Why aren’t the changes I’m making in Comm100 reflected on my website?

Why do I get the error “Email or password is wrong” when trying to log into Comm100 Live Chat?

How to Find My Site ID?

Why am I receiving the “Force Login” prompt?

Why have I suddenly been logged out of the Comm100 Agent Console?

Why is My Chat Button Offline When My Agents Are Online?

How do I fix Network related issues with Comm100

Why is my chat button not working?

Why isn’t my Pre-chat survey displaying to my site visitors?

Why can’t I login to my Comm100 Account?

Troubleshooting: My chat button disappears when I go offline. Why?

Why am I seeing IP addresses instead of visitor names in the agent console?

Why are chat transcripts not being delivered to my email inbox?

Why online visitors do not show in the agent console window?

Why aren’t my automatic chat invitations showing up when I want them to?

Commonly experienced issues with Comm100

Why can’t my visitors see the Chat Button on my website

AI Chatbot Settings

What are the requirements for the Chatbot Intents to be imported?

Intent Answers

AI Chatbot Feature Guide

How to Connect My Own Bot to Comm100 Live Chat Using Webhook?

How to create Comm100 AI Chatbot

What are the requirements for the Chatbot Entities to be imported?

Which one to choose to open the Link from a Chatbot answer?

How to review the Chatbot’s interactions in chats and tickets?

AI Chatbot Learning

Intent questions

Smart Triggers

How can Comm100 Chatbot send data to your web application using Webhook?

How does the Bot ask visitors to share their location while chatting?

What is Chatbot Sensitivity?

How to import and export my Comm100 Bot?

How to Test the Chatbot in the Simulator and the Live Chat Preview?

How to Use a Third-Party Chatbot?

How to build flows using Quick Replies?

How to export and import a Chatbot?

Intent Category

Entities

How to use the AI Chatbot reporting

How to use the AI Chatbot in Live Chat and Ticketing & Messaging

AI Chatbot Creation Guide

Getting Started with Comm100 Bot

How to Understand Agent Assist Score

Agent Assist Settings

How to use Comm100 Agent Assist

Understanding Agent Assist

Agent Assist Learning

Agent Assist Feature Guide

How do I reset my Twitter Account’s Integration?

How to integrate WeChat Official Account with Comm100

How do I create Filters to only display tickets I want?

How do I access the messages from each channel within Ticketing & Messaging?

Comm100 Ticketing & Messaging Routing Rules

How to add your social and SMS account to Comm100

How to add new Email Account into Comm100 Ticket?

Where do I find LINE Channel ID, Channel Secret, and Channel Access Token

How to integrate my Telegram Account with Comm100

How do I insert an image to an email reply?

How do I merge tickets?

What types of interactions from Facebook and Twitter can be integrated with Comm100?

How to integrate my LINE Account with Comm100

Where can I find Twilio Account SID, Auth Token and Phone Number SID?

Where do I find Telegram Bot Token

How do I block certain email addresses or domains in ticketing system?

How to change the default email account for ticket replying?

How do I use the @Mentions feature in Comm100 Ticket?

How to Use Triggers?

How can I integrate Facebook and Twitter into Comm100

How can I add my Tags to my social media conversations?

How to configure the Working Time and Holidays feature in Ticketing & Messaging?

How to integrate my WhatsApp account with Comm100

How do I use the SLA feature?

How to create Internal Tickets?

Comm100 Ticketing & Messaging Auto Allocation

How do I reset Facebook Page’s integration with Comm100?

How do I set up SMS integration in Comm100 Live Chat?

Release Update| Comm100 X: Ticketing & Messaging, Social + SMS AI Chatbot and much more.

How to install Comm100 Live Chat?

How to enable JavaScript in a web browser?

What are the system requirements of Comm100 Live Chat?

How to Add Comm100 Live Chat to Your Drupal site?

How to integrate Comm100 Live Chat with Cisco Finesse?

What is Comm100 Live Chat about?

How to add Comm100 Live Chat onto a WordPress site

How to integrate Comm100 Live Chat with your Shopify Store?

How do I set up Visitor SSO (Single Sign-On) for my Visitors?

How to install Live Chat code onto my website?

How to install Comm100 Live Chat on AmeriCommerce store?

Where to get the live chat code?

Introducing Comm100 Live Chat Mobile SDK

Is there a preview page for me to check how my live chat settings are working?

Understanding Routing Rules and How to Route Visitors to a Specified Agent or Department?

How to setup Live Chat Wrap-Up

How to bind a chat button with a specified agent or department?

How can I customize the Chat Button on mobile-optimized websites?

How to Customize Your Chat Window with CSS Code

How can offline messages be sent to certain email accounts automatically?

How to enable SAML SSO (Single Sign-On) for agents to log into Comm100 account?

How to enable JWT SSO (Single Sign-On) for agents to log into Comm100 account?

Can I have my own branding image in the visitor side windows?

How to create a new live chat department

How do I create custom fields for my tickets?

How to create a chat button of the Text Link type?

How can Agent Wrap-Up information be shown in chat transcript email?

What information is required in the Agent Console Extension file

New Adaptive Chat Button - Comm100 Pre-X Platform

Can I customize my own live chat?

How can I view the offline messages left by my visitors?

Can I change the text font of my chat link?

How to configure the Agent Console Settings?

How is Estimated Wait Time calculated when visitors are waiting in the chat queue?

How to set Logical Expression?

What’s Custom Variable and how to set it up?

How to change the text on chat buttons and visitor side windows to a different language?

What is Visitor Segmentation and how to set it up?

How to add a new field in Pre-Chat Window?

How to set up a timer to automatically stop chats if visitors have been inactive?

How to set the offline button to redirect visitors to my own page?

How to manually convert a chat to a ticket during the chat session

How do I disable Auto Invitations on mobile-optimized websites?

How to quickly send out canned messages during chat sessions?

8 Best Practices for Live Chat Queue Management

8 Canned Message Best Practices for Live Chat Excellence

Does Comm100 Live Chat support multi-agents?

How to add an agent into my Comm100 account?

Do I need to re-paste the live chat code after Comm100 Live Chat is updated?

How to customize the manual-invitation (with a predefined message on it)?

How to start accepting chats?

Can I put multiple chat buttons on the same web page?

How to easily locate canned messages?

How do I set up Agent SSO (Single Sign-On) as my login method for Comm100 account?

How to use Co-browsing in Comm100 Live Chat

Where can I see agent’s Title and Bio?

Where to customize the greeting message which displays at the top of chat window?

What are the supported browsers for Audio and Video Chat?

What’s Offline Message Window and how to customize it?

What are the three types of Comm100 chat buttons?

How to cancel my Comm100 account?

How to use Comm100 Audio & Video Chat?

Can I edit the interface text of visitor side windows for different wordings?

How to change Chat Window type? Embedded or Popup?

Can I put Comm100 Live Chat on multiple websites?

How to put Comm100 Live Chat on a Drupal site with Custom Block?

How to assign social media queries to a specified agent or department by Routing Rules?

How to use Auto Translation?

“Do Not Honor” error when I try to pay with Credit Card

How to change my payment information?

Why does the chat button image not display on my site?

Can I customize the order of the columns in Agent Console?

Can I automatically send a pre-defined message after a chat request is accepted?

Can I have sound alert when new visitors come to my site?

Comm100 Live Chat Facebook Integration - Visitor Side

How to customize the post chat survey window?

Where to set the sound and popup notification for my live chat?

How can I automatically send chat transcripts to certain email address(es)?

Does Comm100 Live Chat support chat queue?

How can I change my image button style

How do view my balance history?

Why are offline messages not being delivered to my email inbox?

How can I reset my password?

How can I manage agents for my Comm100 account?

How do I add an NPS to my Live Chat Post Chat Survey?

How to check the audit log of my site?

Where can I see agent’s Title and Bio?

What’s Campaign and how can I benefit from Multiple Campaigns?

How to manage live chat canned messages?

What is Dynamic Campaigns and how to set it up?

How can I customize my Chat Window?

How to customize Offline Message Window?

Can I automatically invite a visitor to chat with me?

Does Comm100 Live Chat support multi-agents?

How to remove Powered by Comm100 text from Chat Window?

How to delete an existing agent from my Comm100 account?

Manage Individual Agent Permissions

What are Chat Group Tags and how to set them up?

How to change my chat button images

Is Arabic/Hebrew supported in live chat?

How to accept chat requests automatically?

How to enable and customize the Pre-Chat window?

Can I design and use my own ticket Signature?

How to Export/Import Canned Messages

Can I hide the chat button when Live Chat is offline?

New Adaptive Chat Button - Comm100 X Platform

What is Comm100’s Live Chat Conversion feature and how do I use it?

Can I transfer an ongoing chat to another agent?

Is there a delay time for a visitor to disappear from Agent Console after he/she leaves my site?

How to stop a chat?

Is Spell Check supported in Comm100 Live Chat?

How to add a custom tab to my Agent Console

Can I send files during a chat?

What kind of visitor’s information can I get before I accept a chat request?

How to log in to the Agent Console automatically?

How do I chat with other agents during chat session?

How do I tell if a visitor has read a message I sent while chatting?

How to send canned messages using shortcuts?

What is the difference between the Live Chat Web App Agent Console and Desktop App Agent Console?

What is visitor filter?

How can I manually invite a visitor to chat?

How can I monitor my on-site visitors?

Can I view the referrers?

Where to see my on-site visitors?

How can I view visitors’ navigation in Agent Console?

Can I join in an ongoing chat?

Can I edit a visitor’s information in the agent console window?

Can I ban/block visitors from initiating chat requests?

Where to view the total duration of a visit and the minutes a visitor has stayed on each web page?

How can I change my password?

[User Guide] Comm100 Reports

How can I view my chat history?

Where can I view agent performance report?

Introducing Comm100’s Live Chat Report API

Where can I see a report of visitors’ average waiting time?

Can I view the visit and chat counts on my website?

How can I view visitor’s contact history?

Can I get all my website visitors’ contact history?

Can I export the reports in my Comm100 Live Chat?

Where can I find the attachments sent with offline messages?

How to install and uninstall Comm100 Live Chat?

How to install Comm100 Live Chat Android App

Where to download Comm100 Live Chat Desktop app?

How to update Comm100 Agent Console?

How to make my chat button show online?

Does Comm100 offer Live Chat API?

Reference for Webhook event: Chat Ended

What is Comm100's Live Chat Report API?

Reference for Webhook event: Chat Started

Reference for Webhook event: Chat Requested

Reference for Webhook event: Agent Status Changed

Reference for Webhook event: Chat Transferred

Reference for Webhook event: Chat Wrapped Up

Reference for Webhook event: Offline Message Submitted

How to set up Comm100 Live Chat Webhooks?

How to integrate Knowledge Base with Comm100 Live Chat?

How to integrate Salesforce with Comm100 Live Chat?

How to integrate Comm100 Ticket System with Comm100 Live Chat?

[User Guide] Integrate Comm100 Live Chat with Google Analytics

How to install Comm100 Live Chat on Blogger/Blogspot?

How to install Comm100 Live Chat on Weebly website?

How to add Comm100 Live Chat to a Shopsite store?

Install live chat code on Corecommerce?

How to integrate Comm100 Live Chat with Prestashop?

How to Integrate Comm100 Live Chat with GoToMeeting

How to place Comm100 Live Chat onto a Webs website?

How do I integrate Comm100 Live Chat with Zapier

How to integrate Comm100 Live Chat with Zendesk?

How to install Comm100 Live Chat onto your OpenCart website?

How to add Comm100 Live Chat onto an Ansak Stores site?

How to install Comm100 Live Chat on 3dcart?

How to install Comm100 Live Chat on the Magento site?

Live Chat Quick Start Guide

Comm100 Getting Started Guide: Live Chat, Ticketing & Messaging

Comm100 X Upgrade - Visitor side JavaScript API

Comm100 X Upgrade – Firewall Update

Comm100 X Upgrade - Added Features and UI Changes

Comm100 X Upgrade - Domain Changes

Comm100 X Upgrade - Integration Reconfiguration

Comm100 X Upgrade - Agent and Visitor SSO Reconfiguration

Comm100 X Upgrade – Webhook

Comm100 X Upgrade – Ticket and Social / SMS Changes

Comm100 Sub-Processors

How should you configure your Comm100 account for HIPAA Compliance