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Comm100 Live Chat Getting Started Guide

Comm100 Getting Started Guide: Live Chat, Ticketing & Messaging

Reference for Webhook event: Chat Started

Reference for Webhook event: Offline Message Submitted

Reference for Webhook event: Chat Requested

Does Comm100 offer Live Chat API

What is Comm100’s Live Chat Report API

Reference for Webhook event: Chat Transferred

How to set up Comm100 Live Chat Webhooks

Reference for Webhook event: Chat Ended

Reference for Webhook event: Chat Wrapped Up

Reference for Webhook event: Agent Status Changed

How to customize your Chat Window with CSS Code

What is Dynamic Campaigns and how to set it up

8 Canned Message Best Practices for Live Chat Excellence

Can I hide the chat button when Live Chat is offline

How to remove Powered by Comm100 text from Chat Window

Where to customize the greeting message which displays at the top of chat window

How do I view my balance history

How is estimated wait time calculated when visitors are waiting in the chat queue

How can Agent Wrap-Up information be shown in chat transcript email

Can I have my own branding image in the visitor side windows

How to add a custom tab to my Agent Console

What are Chat Group Tags and how to set them up

What are the three types of Comm100 chat buttons

What information is required in the Agent Console Extension file

Comm100 Live Chat Facebook Integration - Visitor Side

How to assign social media queries to a specified agent or department by Routing Rules

How to delete an existing agent from my Comm100 account

What are the supported browsers for Audio & Video Chat

How to use Co-browsing in Comm100 Live Chat

How to accept chat requests automatically

How to customize Offline Message window

How to manage live chat canned messages

How do I create Filters/Views to only display tickets I want

How to change my chat button images

How to use Comm100 Audio & Video Chat

How to add a new field in Pre-Chat Window

How to setup Live Chat Wrap-Up

How to use Auto Translation

Can I automatically send a pre-defined message after a chat request is accepted

How can I view the offline messages left by my visitors

How can I customize my Chat Window

Where can I see agent’s Title and Bio

How to start accepting chats

Is Arabic/Hebrew supported in live chat

Why are offline messages not being delivered to my email inbox

Can I edit the interface text of visitor side windows for different wordings

Understanding Routing Rules and how to Route Visitors to a Specified Agent or Department

How to create a new live chat department

Can I automatically invite a visitor to chat with me

How do I set up Agent SSO (Single Sign-On) as my login method for Comm100 account

Can I change the text font of my chat link

What’s Campaign and how can I benefit from Multiple Campaigns

Do I need to re-paste the live chat code after Comm100 Live Chat is updated

How to manually convert a chat to a ticket during the chat session

Why does the chat button image not display on my site

How can I reset my password

How do I add an NPS to my Live Chat Post Chat Survey

How to check the audit log of my site

How can I change my image button style

How to configure the Agent Console Settings

How to enable SAML SSO (Single Sign-On) for agents to log into Comm100 account

How to quickly send out canned messages during chat sessions

How can offline messages be sent to certain email accounts automatically

What is Offline Message Window and how to customize it

How to change Chat Window type

How to Export and Import Canned Messages

How to use Shift in Live Chat

Where to set the notification for my live chat

Does Comm100 Live Chat support chat queue

How to create a chat button of the Text Link type

How can I automatically send chat transcripts to certain email address(es)

“Do Not Honor” error when I try to pay with Credit Card

What is Visitor Segmentation and how to set it up

8 Best Practices for Live Chat Queue Management

How to enable JWT SSO (Single Sign-On) for agents to log into Comm100 account

How should you configure your Comm100 account for HIPAA Compliance

How do I disable Auto Invitations on mobile-optimized websites

How to customize the manual-invitation (with a predefined message on it)

Can I have sound alert when new visitors come to my site

How to customize the post chat survey window

How to set Logical Expression

How to set up a timer to automatically stop chats if visitors have been inactive

Can I put Comm100 Live Chat on multiple websites

Does Comm100 Live Chat support multi-agents

How to set the offline button to redirect visitors to my own page

What is Custom Variable and how to set it up

Can I customize the order of the columns in Agent Console

How to enable and customize the Pre-Chat window

How to bind a chat button with a specified agent or department

How to change the text on chat buttons and visitor side windows to a different language

Can I put multiple chat buttons on the same web page

How can I customize the Chat Button on mobile-optimized websites

How to integrate Comm100 Ticketing & Messaging System with Comm100 Live Chat

How to install Comm100 Live Chat to Magento site

How to install Comm100 Live Chat on Corecommerce

How to install Comm100 Live Chat on Blogger/Blogspot

[User Guide] Integrate Comm100 Live Chat with Google Analytics

How to install Comm100 Live Chat on Weebly website

How to add Comm100 Live Chat to a Shopsite store

How to integrate Comm100 Live Chat with Prestashop

How to place Comm100 Chat onto a Webs website

How to integrate Comm100 Live Chat with Zendesk

How to integrate Comm100 Live Chat with Cisco Finesse

How to install Comm100 Live Chat on Joomla! website

How to integrate Knowledge Base with Comm100 Live Chat

How to integrate Salesforce with Comm100

How do I integrate Comm100 Live Chat with Zapier

How to add Comm100 Live Chat onto a Ansak Stores site

How to install Comm100 Live Chat onto your OpenCart website

How to add Comm100 Live Chat onto a WordPress site

How to Integrate Comm100 Live Chat with GoToMeeting

How to Integrate Comm100 with Dynamics 365

How to integrate Comm100 Live Chat with your Shopify Store

How to install Comm100 Live Chat on 3dcart

How to install Live Chat code onto my website

How to enable JavaScript in a web browser

What are the system requirements of Comm100 Live Chat

How to install Comm100 Live Chat

Where to get the Live Chat code

Introducing Comm100 Live Chat Mobile SDK

What is Comm100 Live Chat about

How do I set up Visitor SSO (Single Sign-On) for my Visitors

Is there a preview page for me to check how my live chat settings are working

How can I manually invite a visitor to chat

Can I ban or block visitors from initiating chat requests

How do I chat with other agents during chat session

What kind of visitor’s information can I get before I accept a chat request

Can I send files during a chat

How to stop a chat

How can I monitor my on-site visitors

What is the difference between the Live Chat Web App and Desktop App Agent Console

How to send canned messages using shortcuts

Can I join in an ongoing chat

Can I transfer an ongoing chat to another agent

Where to see my on-site visitors

Is Spell Check supported in Comm100 Live Chat

What is visitor filter

Where to view the total duration of a visit and the minutes a visitor has stayed on each web page

Can I edit a visitor’s information in the agent console window

How to log in to the Agent Console automatically

How can I view visitors’ navigation in Agent Console

What is Comm100’s Live Chat Conversions feature and how do I use it

Is there a delay time for a visitor to disappear from Agent Console after he/she leaves my site

Can I view the referrers

How do I tell if a visitor has read a message I sent while chatting

How can I change my password

How can I view my chat history

[User Guide] Comm100 Reports

Where can I find the attachments sent with offline messages

Can I export the reports in my Comm100 Live Chat

Can I get all my website visitors’ contact history

Introducing Comm100’s Live Chat Report API

Can I view the visit counts and chat counts on my website

Where can I view agent performance report

Where can I see a report of visitors’ average waiting time

How can I view visitor’s contact history

How to install Comm100 Live Chat Android App

How to install and uninstall Comm100 Live Chat

Where to download Comm100 Live Chat Desktop App

How to update Comm100 Agent Console

How to make my chat button show online

How to create Internal Tickets

How can I integrate Facebook and Twitter into Comm100

Where do I find Telegram Bot Token

How do I reset Facebook Page’s integration with Comm100

Can I design and use my own ticket Signature

How to change the default email account for ticket replying

How do I block certain email addresses or domains in ticketing system

How to add new Email account into Comm100 Ticketing & Messaging

How to integrate my Telegram Account with Comm100

How to Use Triggers

How to add your social and SMS account to Comm100

How to configure the Operating Hours and Holidays feature in Ticketing & Messaging

How do I use the @Mentions feature in Comm100 Ticket

How do I use the SLA feature

Comm100 Ticketing & Messaging Routing Rules

How can I add my Tags to my social media conversations

How do I access the messages from each channel within Ticketing & Messaging

How do I create custom fields for my tickets

Where do I find LINE Channel ID, Channel Secret, and Channel Access Token

Where can I find Twilio Account SID, Auth Token and Phone Number SID

How do I insert an image to an email reply

How do I reset my Twitter Account’s Integration

Comm100 Ticketing & Messaging Auto Distribution

How do I merge tickets

How to integrate my LINE Account with Comm100

How to manage Contacts in Ticketing & Messaging

How to integrate my WhatsApp account with Comm100

Agent Assist for Ticketing & Messaging

How do I set up SMS integration in Comm100 Live Chat

How to use Comm100 Agent Assist

Agent Assist Learning

Understanding Agent Assist

Understanding Agent Assist Score

Agent Assist Settings

Agent Assist Feature Guide

How to build a Task Bot

How to use Webhooks in Task Bot

How to use the Task Bot reporting

Which one to choose to open the link from a Chatbot answer

How to use the Chatbot reporting

Comm100 Bot Actions

What are the requirements to import Chatbot Entities

How to use a Third-Party Chatbot

How to build flows using Quick Replies

Intent Answers

Chatbot Feature Guide

How does the Chatbot ask visitors to share their location while chatting

How to review the Chatbot’s interactions in chats and tickets

Intent Category

Getting Started with Comm100 Chatbot

How to Integrate Zendesk Chat with Comm100 Chatbot

Entities

How to configure Conditions

Intent Questions

How to create Comm100 Chatbot

How can Comm100 Chatbot send data to your web application using Webhook

How many languages does Comm100 Chatbot support

How to export and import a Chatbot

Smart Triggers

How to mark words in Chatbot Intent questions as Entities

Chatbot Learning

How to connect my own Bot to Comm100 Live Chat Using Webhook

Chatbot Sentiment Analysis

How to use Event Messages in Comm100 Chatbot

How to set up Chatbot for Social, Live Chat, and SMS channels

What is Chatbot Sensitivity

How to Test the Chatbot in the Simulator and the Live Chat Preview

What are the requirements for the Chatbot Intents to be imported

How to use the Chatbot in Live Chat and Ticketing & Messaging

How to change my payment information

What is Agent Roles and how to set it up

Manage Individual Agent Permissions

How to cancel my Comm100 account

How to change my display name which is shown to my website visitors

How to add an agent into my Comm100 account

Can I reset password for other agents in my account

Upgrading your Comm100 Subscription

How to edit the information of an existing agent

How can I manage agents for my Comm100 account

How to upgrade my trial account to a paid account

Release Update (Dec 9, 2021) | Chatbot Integration

Release Update (Nov 9, 2021) | Reporting & Agent Console Enhancements

Release Update (Oct 26, 2021) | Bot Enhancements

Release Update (Sept 16, 2021) | Chatbot Enhancements

Release Update (Sept 29, 2021) | Integrations

Why have I suddenly been logged out of the Comm100 Agent Console

Why online visitors do not show in the agent console window

Why can’t my visitors see the Chat Button on my website

Why aren’t my automatic chat invitations showing up when I want them to

Troubleshooting: My chat button disappears when I go offline. Why

Why is my chat button offline when my agents are online

Why am I seeing IP addresses instead of visitor names in the agent console

Why aren’t the changes I’m making in Comm100 reflected on my website

Why do I get the error “Email or password is wrong” when trying to log into Comm100 Live Chat

How to generate a HAR file for troubleshooting

How to Find My Site ID

Why is my chat button not working

How do I fix Network related issues with Comm100

Why can’t I receive WhatsApp Messages

Why can’t I login to my Comm100 account

Why are chat transcripts not being delivered to my email inbox

Why am I receiving the “Force Login” prompt

Why isn’t my Pre-chat survey displaying to my site visitors

Commonly experienced issues with Comm100

Comm100 Sub-Processors

Security Best Practices Guide

Comm100 X2 Pre-Upgrade Checklist

Comm100 X2 Upgrade - Visitor side JavaScript API

Comm100 X2 Post-Upgrade Checklist

Comm100 X2 Upgrade - Ticketing & Messaging Changes

Comm100 X2 Upgrade - Domain Changes

Comm100 X2 Upgrade - Features and UI Changes

Comm100 X2 Upgrade - Webhook

Comm100 X2 Upgrade - Integration Reconfiguration

Comm100 X2 Upgrade - Resolved Issues

Comm100 X2 Upgrade - Agent SSO Reconfiguration

Comm100 X2 Upgrade - Firewall Update